From our experience, we have compiled a list of frequently asked questions asked by Cooper Burgess International clients when pursuing a Timeshare claim. If you do not find your answers here, then call us directly and we will be happy to assist you further. 

Is there a time limit in which to bring my claim?

  • There is a limitation period of 6 years. However, you are able to claim from 3 years after you reasonably became aware of the breach of contract and misrepresentation. Our trained advisors well be able to advise you on this.

I paid by debit card, can I make a claim?

  • Unfortunately not. Claims under section 75 of the Consumer Credit Act relate to purchases on a credit card.

What is the most I can claim?

  • Provided any initial payment on your credit card is over £100 and the overall value of your purchase is less than £30,000, you could be entitled to a full refund. However if your claim is over £30,000 you could take Class Action proceedings.

How long would I have to wait before finding out if my Section 75 claim is successful?

  • The length of time a claim takes to process will depend upon a number of factors, such as the type and complexity of a claim. However, as a general guideline successful claims are usually settled within three months.

What if the bank refuse my claim?

  • Provided you have a justifiable claim we will escalate the claim to the Financial Ombudsman Service (FOS).

Who is the FOS?

  • The Financial Ombudsman Service is the United Kingdom's official compensation expert in settling claims between Individuals and businesses in regards to Financial Services.

Can I make a claim without using a claims management company?


  • Yes you can. Any person can claim under section 75 of the Consumer Credit Act 1974. You can directly write to the credit card provider.

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